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Go beyond just a call center software, Yeastar P-Series Phone System is a complete business communications solution that offers companies of all sizes with a complete package for calls, video, omnichannel messaging, integrations and more, out of the box.
With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.
Connect customers to agents call center
With easy to set up IVR menus, call queues, and intuitive agent dashboard, managing calls is easy.
Route calls based on customer input, priority, time of day, and more
Set flexible queue strategies (Rrmemery, liner, etc.)
Provide automatic call back option during busy times
Monitor active call traffic anytime at a glance
Unified Agent and Supervisor Workspace
Provide all the tools your agents and supervisors need in one single web-based interface. The intuitive Queue Panel allows you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, and parking with simple clicks.
- Active & waiting call activities in one view
- Drag & drop call management
- Complete view of agent availability & performance data
- Real-time queue performance metrics tracking and display
- Role-based feature access control
Real-time Performance Tracking
Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are automatically calculated in real-time, daily, weekly, or monthly intervals for your in-depth call center monitoring, management & optimization.
Key Performance Metrics
- Real-time Monitoring
- Flexible Calculation Time Frame
- Customizable Widgets
- Multi-screen Display