What is Wallboard?
Wallboard is a visual way to display up-to-the-minute call center metrics and KPI information. All data are auto-calculated in real-time, daily, weekly, or monthly intervals for your in-depth call center monitoring, management & optimization.
Use Case of Wallboard
Wallboards are a critical tool for call centers, providing real-time insights, enhancing performance management, improving operational efficiency, and ultimately contributing to better customer service.
Yeastar’s Wallboard provides a total of 16 different metrics widgets. Its layout is customizable, allowing managers to prioritize and display the metrics that are most relevant to their operational needs.
No responses yet