Set up a WhatsApp Channel

Requirements

Platform	Requirement
Yeastar PBX	Firmware: Version 84.12.0.23 or later Plan: Enterprise Plan (EP) or Ultimate Plan (UP) Domain Name: Due to the limitation of the third-party platform, the domain name must NOT contain underscore character(s), otherwise the messaging channel will encounter authentication failure, or will fail to receive messages. Domain Certificate: A valid domain certificate is installed. Note:If the root domain of your Cloud PBX is NOT the standard Yeastar-provided domains (ycmcloud.com, yeastarcloud.com, or yeastarycm.co.za), you NEED to install a valid domain certificate for the PBX first, otherwise the messaging channel will encounter authentication failure, or will fail to receive messages.
WhatsApp	Product: WhatsApp Business Platform Account: A Meta Developer account Note:You only need one Meta Developer account to create multiple Meta apps for the WhatsApp channel integration. There is no limit to the number of WhatsApp channels on PBX. A Business Manager account Note:After you set up a Business Manager account, verify your business.

Platform

Requirement

Yeastar PBX

Firmware: Version 84.12.0.23 or later
Plan: Enterprise Plan (EP) or Ultimate Plan (UP)
Domain Name: Due to the limitation of the third-party platform, the domain name must NOT contain underscore character(s), otherwise the messaging channel will encounter authentication failure, or will fail to receive messages.
Domain Certificate: A valid domain certificate is installed.
Note:If the root domain of your Cloud PBX is NOT the standard Yeastar-provided domains (ycmcloud.com, yeastarcloud.com, or yeastarycm.co.za), you NEED to install a valid domain certificate for the PBX first, otherwise the messaging channel will encounter authentication failure, or will fail to receive messages.

Account:
- A Meta Developer account
  Note:You only need one Meta Developer account to create multiple Meta apps for the WhatsApp channel integration. There is no limit to the number of WhatsApp channels on PBX.
- A Business Manager account
  Note:After you set up a Business Manager account, verify your business.

Item	Description
Message type	Supports text messages and multimedia messages, where the multimedia message types are determined by WhatsApp. For more information, see WhatsApp supported media types. Important:When sending multimedia messages (such as images), WhatsApp downloads the file from a link provided by the PBX. Therefore, if you have set Allowed Country/Region IP Access Protection rule, make sure that you have allowed the IP access from the country where the WhatsApp server is located, otherwise the file transmission would fail.
Messaging mechanism	Supports to receive and reply to Inbound messages, but agents can NOT initiate a messaging session with a WhatsApp user.
Message sending rate	Supports to send up to 80 messages per second.
File size	Supports to send a file with a maximum size of 100 MB.
File retention period	Files can be retained for 24 hours.
Session auto closure	A session that has been inactive for more than 24 hours will be closed automatically.

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